What IT pros need to know

Whether the help desk is your destination or part of your IT career journey, there are certain qualities that are vital to your success. In this webinar, Jo will cover qualities such as:

  • Active listening
  • Emotional intelligence
  • Analytical investigation
  • Dealing with difficult interactions

If you’re on the help desk, or leading a help desk team, watch this webinar to start making a positive difference in your role.

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