What shape are your IT services in?

The number 1 goal of your IT team is to deliver value to your business and your customers. Learn how service management with ITIL can propel your team higher. Check out this guide to:

  • Evaluate whether or not your team needs ITIL
  • See how you can use ITIL to address your business’ needs
  • Assess the people and training you need for a successful ITIL implementation

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About the author:
Jo Peacock, ITProTV Edutainer - ITIL Master®


Jo is an ITProTV edutainer and leading visionary in the fields of IT service and project management. Internationally recognized, Jo has directed transformational projects for blue-chip organizations, federal government agencies, and the worlds’ leading educational establishments. She has 22 ITIL certs in v2, v3, /2011, 4 Agile certs, Prince2 Foundation & Practitioner, ISO / IEC 20,000 Foundation & Practitioner, PMP, SIAM Foundation & Practitioner, MoR Foundation & Practitioner, MCSE, CNE, and AIX Administrator.

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