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About the author:
Jo Peacock, ITProTV Edutainer - ITIL Master®
Jo is an ITProTV edutainer and leading visionary in the fields of IT service and project management. Internationally recognized, Jo has directed transformational projects for blue-chip organizations, federal government agencies, and the worlds’ leading educational establishments. She has 22 ITIL certs in v2, v3, /2011, 4 Agile certs, Prince2 Foundation & Practitioner, ISO / IEC 20,000 Foundation & Practitioner, PMP, SIAM Foundation & Practitioner, MoR Foundation & Practitioner, MCSE, CNE, and AIX Administrator.
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